Returns & Exchanges

At HAY Shop, we want you to be completely satisfied with your home furnishings. If a piece isn't the right fit for your space, you can return most items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack with Care

Place the items in their original boxes with all protective inserts and tags attached to ensure they are not damaged during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your package.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing