Frequently Asked Questions
Everything you need to know about shopping for modern home design at HAY.
What is the typical shipping timeframe for furniture orders?
In-stock furniture and large items typically ship within 5-10 business days. Custom or made-to-order pieces may have longer lead times, which are specified on the individual product pages.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of the items.
What is your return policy for home accessories and furniture?
We accept returns on most items within 30 days of delivery, provided they are in their original packaging and condition. Please note that custom-made furniture and final sale items are non-returnable.
Are HAY products covered by a warranty?
All HAY products are covered by a 2-year warranty against manufacturing defects. Some furniture collections may include extended warranties; please contact our support team for specific product details.
How can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Klarna.